IELTS transfer and cancellation policy

You may transfer or reschedule your test date:

·        If you have already rescheduled the test, you cannot submit a cancellation request.

·        You must select a new test date, where available, within three months of your original test date. 

·        You can only transfer the same booking once.

·        You can change test venue and module with the same test format.

·        If you are absent without prior notice or fail to inform us within 2 days after the test, you will not be allowed to transfer the test or request a cancellation for a refund. However, you can rebook the test Test taker portal

• To request for test date transfer, please visit  Test date transfer form 

To cancel test, please submit request through the Test taker portal and click “View this booking” 

Refund Information:

•  Credit Card Payments: Refunds will be credited to the card used within 4-6 weeks.
• Smart QR Code Payments: Refunds will be processed within 4-6 weeks and credited to your original bank account.

  If you have already rescheduled the test, you cannot submit a cancellation request.

On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control and you  no longer qualify for a standard cancellation, refund or transfer close to the test date. In these cases, including instances such as bereavement, civil unrest or domestic crisis, you may make an application to your test centre for special consideration due to exceptional circumstances. You can find more information on this process here.

You can apply for special consideration before the test, and up to 2 calendar days after the test date. Supporting evidence such as (medical certificate issued by hospital only) must be submitted within a maximum of 5 working days after your scheduled test date. However, applications for special consideration will not be accepted after your results have been released.

You need to contact your test centre directly and provide full information as to why you qualify for special consideration with supporting evidence. Your test centre will assess your application and will respond to you within 7 working days of receiving your full application in writing, during which time your results will be put on hold until a decision is finalised.

If your test centre approves your application, you are eligible to do the test date transfer and there is administrative fee 25% will be charged. If your test centre does not approve your exception request, then the standard transfer policy, detailed above, will apply.

Test centre exceptions

Under certain circumstances outside of test centre control, we may have to cancel your test and transfer it to a future date. These circumstances include, but may not be limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic or for reasons of force majeure.

In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either a full refund, or a transfer to a future test date – whichever you prefer. 

If your test is cancelled or postponed due to other circumstances such as technical failure, venue or environmental factors, your test centre will provide you with as much notice as possible and give you the choice of a refund or a transfer to a future test.