Professional Business Skills

1. Effective Meeting Skills

Objectives:

• Prepare and deliver relevant and impactful messages for meetings
• Actively participate in meetings and decision-making discussions to enable productive outcomes
• Build relationships with meeting attendees and present a confident, credible image in your face-to-face or virtual meetings

Benefits:

• Participants will participate confidently in face-to-face and virtual meetings
• Meeting attendees will be more engaged, productive and focused, leading to improved collaboration and decision-making
• The organisation will benefit from increased productivity and performance and project a professional image to external stakeholders

MyClass Workplace includes lessons on:

• Presenting an action plan
• Company structure
• Corporate social responsibility

2. Grammar Skills for Business Writing

Objectives:

• Write clearly and accurately to avoid miscommunication and get results
• Adapt your grammar to better influence a range of readers
• Project a professional image in writing to connect positively with and influence stakeholders

Benefits:

• Participants will be better able to achieve the goals of their written communication
• Internal and external stakeholders will better understand written messages, saving time

MyClass Workplace includes lessons on:

• Job interviews
• Motivation in the workplace
• Presenting a review of a project

3. Delivering Service Excellence

Objectives:

• Map the customer journey and examine how it can be improved 
• Practise techniques that focus on proactively seeking out and understanding customers’ needs and expectations 
• Practise techniques that aid the management of customer complaints and recovery from service problems 

Benefits:

• Participants will be empowered to support, coach and partner with customers based on a better understanding of what is valuable to them
• Customers will experience a journey that requires less effort, is consistent, and is more sensitive to their needs
• Build customer relationships that create an emotional connection with the brand

MyClass Workplace includes lessons on:

• Networking
• Making cuts and savings
• Business trips

4. Presentation Skills

Objectives:

• Plan your presentation to meet audience needs and expectations
• Communicate your ideas in a clear, concise, and coherent way
• Use body language, words and your voice to present a professional, confident image

Benefits:

• Participants will be better prepared for common presentations, avoid miscommunication, and make a positive impact on the audience
• Clients and colleagues will better remember and be able to act on presentations, saving time and improving performance
• The organisation will benefit from increased productivity, performance, and an enhanced professional image

MyClass Workplace includes lessons on:

• Job and performance reviews
• Planning a product launch
• Reaching agreements in meetings

1. Intercultural Communication Skills

Objectives:

• Use a greater awareness of self and others to respond positively to different perspectives.
• Adapt verbal and non-verbal behaviour to communicate clearly and confidently in intercultural situations at work 
• Build rapport and trust with people from diverse cultural backgrounds

Benefits:

• Participants will be able to use core intercultural skills to improve key relationships and performance at work 
• Diverse teams will be able to work together effectively through improved communication, collaboration and decision-making 
• The organisation will benefit from increased productivity and performance, greater trust with external stakeholders and an enhanced brand and reputation

2. Business Writing Skills

Objectives:

• Use modern business writing conventions to plan, write and edit documents
• Produce clear and coherent documents that avoid miscommunication
• Build good relationships with your readers through reader-friendly language and appropriate levels of formality

Benefits:

• Participants will be more productive and better able to communicate in writing
• Clients and colleagues will be better able to understand messages, take appropriate action and save time
• The organisation will be able to project a more professional image both internally and externally

3. Negotiation Fundamentals

Objectives:

• Apply a systematic approach to preparing for and participating in negotiations
• Build relationships with and earn the trust of negotiating partners early in the process
• Make a persuasive pitch

Benefits:

• Participants will be able to achieve better performance and relationships by negotiating in a more structured and strategic way
• Negotiating partners will be more engaged resulting in greater empathy, flexibility and an increased likelihood of reaching agreement
• The organisation will benefit from more positive negotiation outcomes

4. Communicating with Executive Presence

Objectives:

• Pinpoint how to build presence through credibility, confidence and connection
• Project a credible, confident image when communicating with others
• Make authentic connections with diverse audiences

Benefits:

• Participants will be able to leave positive lasting impressions and build authentic connections with a diverse range of people
• Stakeholders will benefit from developing valued and trusted professional relationships
• Organisations will benefit from improved performance and an enhanced professional reputation 

5. Positive Influencing

Objectives:

• Use a variety of techniques to positively influence others
• Build trust and rapport with your colleagues and clients
• Influence across organisational levels 

Benefits:

• Participants will be better able to engage key stakeholders and achieve positive outcomes 
• Cross-functional teams will be able to collaborate in ways that meet the needs and expectations of both parties 
• Organisations will have team members who can influence internal and external stakeholders to achieve organisational goals 

6. Email Writing Skills 2

Objectives:

• Write credible and clear emails that influence your reader positively
• Adapt your writing style to your reader and the context
• Write complex and challenging emails that are considerate of your readers

Benefits:

• Participants will be better prepared to write and respond to complex and challenging emails, ensuring credibility, clarity and connection
• Clients and colleagues will be better able to build trust and understanding
• The organisation will benefit from increased performance, improved relationships, and an enhanced professional image

7. Working with Emotional Intelligence (EQ)

Objectives:

• Optimise your EQ for your personal development and to contribute to best practice in your workplace
• Adopt an optimistic and resilient mindset to handle challenging situations
• Maintain positive and supportive working relationships with a diverse range of stakeholders

Benefits:

• Participants will be more adept at using emotions, thoughts and behaviour for improved job satisfaction and performance
• Teams will collaborate more positively and effectively in working towards shared goals 
• The organisation will benefit from greater productivity and a more compassionate and inclusive culture

8. Report Writing Skills

Objectives:

• Plan, structure and write coherent, clear, insightful reports 
• Engage and maintain readers’ interest from the start 
• Influence others to act through persuasive writing techniques

Benefits:

• Participants will be more confident and productive in their report writing 
• Teams and management will be better able to make effective strategic and tactical decisions based on analysis and recommendations
• The organisation will be able to respond more quickly and effectively to recommendations, boosting business performance