We're still building connections

Changes are taking place in our world every day as a result of Covid-19 and our hearts and thoughts are with all who have been impacted by this global event. At the British Council, the health, safety and well-being of all our staff, customers, partners and the communities in which we operate in are top priority. We support and cooperate with all local government agencies by putting necessary measures in place.

In accordance with the Thai government, we are running interactive online classes for both young learners and adults in Bangkok starting from 5 – 31 January 2021. The teaching centre in Chiangmai is operating as normal until further notice.  

The IELTS computer-delivered tests are running as normal with necessary measures in place. Our customer services team will contact you regarding to IELTS paper-based test.  

Customers can access to our centres for enquiries with strict hygiene and social distancing measures in place. 


As we are currently receiving a large number of enquiries to our inbox, email and phone lines, our usual response time is delayed. Please accept our apologies for this, and we ask for your patience as we deal with them one-by-one. 

For enquiries relating to our English courses, please contact us at:   

  • E-mail: info@britishcouncil.or.th  
  • Live Chat through: LINE for Young Learner: @bclearners / LINE for Adult courses: @bcenglish 
  • Call: 02-657 5678 

For examinations enquiries: 

Additionally, we are doing our best to maximise the learning journeys and cultural connections for all through online resources that are available 24/7 and accessible to all. Please see further information on the following topics: 

• English learning: Please click here 
There is page dedicated to Covid-19 updates on English courses

• Examinations: Please click here 
There is page dedicated to Covid-19 updates for test takers

• Education, Science and Arts: Please click here 

• Study UK: Please click here
There is page dedicated to Covid-19 update for international students

For general support, students are encouraged to check their institution’s website, contact their well-being support services, or phone UKCISA’s Student Advice line at +442077889214 (1.00 – 4.00 pm UK time, Monday to Friday).

• Covid-19 and Health Advisories: www.who.int

We will continue to monitor the situation closely and stand ready to take actions that put human health and safety at the front and foremost.

Thank you for your continued support and understanding during these extraordinary times.

The British Council in Thailand