Branch Manager
To significantly increase sales and boost the growth of the Teaching Centre Business in Thailand
To motivate and build a highly performing team and embed a results-orientated sales and customer management culture in the organisation
To motivate the SCM team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience.
To oversee the daily operations of the branch, ensure meeting and exceeding the sales and service targets and KPIs
To contribute to the formation of business strategy as a key member of the team
Details
| Reference number | THA-NT-1847-2 |
|---|---|
| Location | Chiangmai |
| Salary | Payband G (From THB 35,526 per month) |
| Duration | Permanent |
| Closing date | Thursday 28 February 2019 |
Role overview
Working with both our customers and with your internal colleagues at British Council, you will need:
- To significantly increase sales and boost the growth of the Teaching Centre Business in Thailand.
- To motivate and build a highly performing team and embed a results-orientated sales and customer management culture in the organisation.
- To motivate the SCM team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience.
- To oversee the daily operations of the branch. To ensure the Sales and Customer Management team of the Branch meets and exceeds the sales and service targets and KPIs
- To contribute to the formation of business strategy as a key member of the Teaching Centre Management Team;
- To work closely with Head of SCM to ensure the branch the post holder manages and other branches share the same best Practice and standards
To be considered for this post, you must have an undergraduate degree and a minimum of 5 years managerial experience in leading a B2C sales team, preferably in the education service industry. Customer management experience, including complaint handling is essential for this role. You should have excellent written and oral communication skills in English and be fluent in Thai.
Enquiries about the post can be sent to the East Asia Regional Recruitment team based in Singapore.