Customer Management Officer, Examination Service
To ensure a high quality and efficient integrated customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction. By converting enquiries into sales support the wider exams team to achieve its annual business targets
Details
| Reference number | THA-355 |
|---|---|
| Location | Bangkok, Thailand |
| Salary | Pay Band 2 (from min THB 21,403) |
| Duration | 1 year fixed term |
| Working hours | Standard |
| Annual leave | Standard |
| Closing date | Tuesday 26 February 2019 |
Role overview
ABOUT THE DEPARTMENT/TEAM
In Examinations we administer 3 million UK examinations in over 850 towns and cities worldwide, promoting the UK as a high-quality assessment provider and helping people gain access to trusted qualifications to support their career and study prospects. In East Asia we administer multiple examinations in 13 countries and we are growing rapidly.
WHAT YOU WILL BE DOING AND WHY
This is interesting role for those who are looking to embark on a career with us; you will be working in a close knitted team and ensure in providing quality customer service to the customers through exceptional customer service delivery and effective stake holder management, you will also be managing exam customer service channels within the country in collaboration with Marketing and Operations by converting enquiries into sales to support the wider exams team to achieve its annual business targets.
WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
WHAT WE ARE LOOKING FOR
To be able to qualify for this job role, you will require a good command of spoken English and Thai, preferably with English (CEFR B2 or equivalent), Chinese (A1/2) and to have a Degree in the fields of Business Administration, Social Sciences or Marketing. It will also be required that you have at least 1 year experience in working in Education/ Customer service industry, dealing with administration or clerical duties and preferred if you have knowledge of local examination products and CRM with experience in telesales or sales technique.