Is it difficult for your teams to manage emotions and maintain a positive attitude in stressful situations? How well can they use their emotional intelligence to work effectively with others?

This essential course will build strong foundations in EQ. Your team members will be more aware of different emotions and patterns and manage them in a range of workplace situations. Your teams’ thinking and decision-making process will improve, enhancing productivity and connections with others. As a result, your organisation will strengthen stakeholder engagement.



  • Adopt an aware, optimistic and resilient mindset in challenging and stressful situations to enhance outcomes
  • Use an emotionally intelligent thinking process to work productively in complex situations
  • Maintain positive and supportive working relationships with a diverse range of stakeholders


  • Participants will be better able to manage their emotions, improving ability to work more productively in challenging, stressful situations
  • Stakeholders will improve working relationships through enhanced communication, collaboration and decision-making processes
  • Your organisation will benefit from stronger relationships and stakeholder engagement, especially useful during times of change and uncertainty

Workshop outline

EQ essentials

  • Understanding the benefits of EQ in the workplace
  • Evaluating your current EQ practice and setting personal goals

EQ: developing emotional awareness  

  • Identifying how primary emotions make you feel and behave 
  • Analysing the meaning behind primary emotions

EQ: understanding your patterns of behaviour 

  • Identifying your triggers 
  • Identifying your patterns of behaviour 

EQ: navigating your emotions  

  • Understanding how intense emotions impact behaviour
  • Using techniques to defuse intense emotions 

EQ: evaluating the impact of choices

  • Weighing up the costs and benefits of negative outcomes
  • Identifying different ways to achieve more effective outcomes

EQ: finding your inner drive

  • Identifying what drives and stops your motivation
  • Using strategies to increase your motivation

EQ: demonstrating empathy

  • Noticing and connecting with other people's feelings
  • Communicating empathy

EQ mini-clinic

  • Evaluating EQ against essential practices
  • Setting goals and action planning

Who should attend?

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability.

  • Establishing level course: build strong foundations
  • No experience needed
  • Minimum upper-intermediate (B2) level English 

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online