The role of a Sales and Customer Management Officer is to ensure a high quality, efficient and integrated customer service experience to all new and existing customers. As the Officer, you will meet/exceed sales and customer management targets across all British Council services. 


Reference number THA-NT-1822-2
Location Siam Square Bangkok
Salary Payband J (THB 22,000 per month)
Duration Permanent
Working hours Evening and weekend work are required on a regular basis
Closing date Thursday 28 February 2019

Role overview

The key tasks of a Sales and Customer Management Officer are to respond to all queries, follow up on leads and provide consultations to all prospects. You will also have the opportunity to recommend a course that best suits our customers in order to close deals. Other duties will include handling complaints and feedbacks, being the first point of contact for credit or refund requests and also to ensure registration of current and new customers are accurate.

To be considered for this role you must have a right to live and work in Thailand. Fluency in English and Thai language is essential. Candidates must have at least one to two years’ experience in a sales and customer management environment. Those from an education or services related field will be preferred. Education to a tertiary level at any discipline is required. This position will require you to work in a team and being able to work under the situation/events that relate to children or parents will be ideal.

How to apply